SAFETY & SECURITY

• Are my details safe and confidential?
  Next Magazines treats your personal details with the utmost security and follows strict privacy guidelines. We will never sell or rent your details or disclose any of your personal information, except for the purpose of fulfilling your subscription. Please see our Privacy Policy for more details.

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• Is it safe to purchase online?
  Yes most definitely, all information you provide is encrypted using the latest Secure Socket Layer (SSL) technology, ensuring your credit or debit card details are safe, sound and secure. For more details please see our Security Policy.

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ORDERING

• Can I give a subscription as a gift?
  Yes, subscriptions make great gifts. You can choose a different delivery address on the checkout page for each magazine or newspaper. No contact will be made with the recipient about their subscription prior to receiving the first issue so as not to ruin the surprise!
  
  You can also send or print an iCARD to give to the lucky recipient on the day. iCARDs are free and very easy to create. Click here to see an example.

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• Can I order back issues of a particular magazine or newspaper?
  Being an online company, Next Magazines does not stock any copies of the magazines. For back issue enquiries, please contact the specific magazine or newspaper publisher directly.

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• Can orders be done by telephone?
  Yes, orders can be placed over the telephone. Please feel free to call us on 020 7199 0066 between 9am and 6pm Monday to Friday.

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PAYMENT, RECEIPTS & INVOICES

• Can I request a VAT invoice?
  Magazine and newspaper subscriptions attract a 0% VAT charge. If you would like a receipt of purchase, you can print out your confirmation email containing all the relevant information.

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• How will you acknowledge my subscription order?
  You will receive an email notifying you that your order has been processed. This email will be sent to you immediately after your order has been placed and may take up to 15 minutes to come through. It will confirm the details of your purchase including the price, the billing name and address, and the delivery name and address.

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• In what ways can I pay for my subscriptions?
  There are many ways to pay. You can pay by credit or debit card. We also have many subscriptions available on Direct Debit. If you are lucky enough to have received a gift card or voucher, you can use these to pay as well! For more details on payment methods please click here.

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DELIVERY

• Can I transfer my subscription to a different magazine?
  Unfortunately we are not able to transfer subscriptions to different titles.

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• How long do I have to wait for my first issue to arrive?
  This will depend on the frequency of the magazine or newspaper you have subscribed to. Your subscription will usually start with the next available issue and will not normally be the current issue that is available in the shops now. The industry standard guidelines for delivery are as follows:
  
  For weeklies it may take between 2 - 4 weeks for the first issue to arrive.
  
  For monthlies it may take between 4 - 6 weeks.
  
  For bi-monthlies it may take between 10 - 12 weeks.
  
  For special offers and free gifts please allow up to six weeks for delivery. Free gifts are sent separately and will not arrive with the first issue of your subscription.
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• My magazine hasn't arrived, what do I do?
  If your magazine hasn't arrived or you think it may be running late please contact the magazine publishers who will be able to help you. You can find all their contact details on your confirmation email.

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• What issue will my subscription start with? Can I specify which issue it will be?
  Your subscription will usually start with the next available issue and will not normally be the current issue that is available in the shops now. The delivery estimates in question 7 are intended as a guide.

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• Where are the magazines sent from?
  Each publisher is responsible for the fulfilment of the magazines or newspapers, and have been doing so for many years. In most instances, your subscription copies will arrive a few days before the magazine goes on sale in the shops.

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iCARDS

• How do I create an iCARD?
  When purchasing a subscription, select 'Yes' when asked ‘Do you want to create an iCARD?' on the checkout page. After completing the order, you will then be presented with the steps to create and send or print your iCARD.

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PROMOTIONAL ITEMS

• Will my subscription include promotional items packaged with the magazine?
  Unless specified, subscriptions may not include all promotional items packaged with the magazine.

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TRANSFERS, RENEWALS & CANCELLATIONS

• Can I cancel my subscription/s?
  Yes, in some circumstances, you may cancel your subscription.
  
  If you cancel your subscription within 48 hours of placing it, Next Magazines will provide a full refund.  
  
  If you request a cancellation more than 48 hours after placing your order Next Magazines will not offer a refund. Any cancellations may only be processed by the individual publisher at their discretion. Each publisher has slightly different terms on refunds. Some publishers will refund in full, some in part, and some not at all. We are happy to advise you on refunds so please do get in touch.
  
  Also please note, as directed by the publishers, all direct debit purchases have a minimum term of 12 months.

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• Does the price of the subscription include delivery?
  Yes, all pricing for magazine and newspaper subscriptions includes delivery costs.

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• How do I renew a subscription?
  Renewing your subscriptions at Next Magazines is extremely easy. Simply select the magazine you wish to renew, add it to your shopping cart then proceed to the checkout. On the checkout page you will be asked if this is a renewal, select yes and then fill out your details. Also, please note that you do not need to have placed your original subscription through Next Magazines in order to renew with us.

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MISCELLANEOUS

• Do you offer bulk discounts?
  Most subscriptions on Next Magazines are already heavily discounted, however depending on your individual needs and the size of your order, we may be able to provide you with a special package. Please contact us to discuss your requirements.

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• How do I find the publication(s) that I'm looking for?
  You can search for a publication via the search box on the Next Magazines homepage, alternatively you can search by category to see all titles of a particular genre.
  
  If you need further inspiration, visit our gift ideas page.

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• I can't find the magazine I'm looking for, what do I do?
  If you can't find the magazine you are looking for, it may mean we don't yet have that particular title amongst our selection. Please get in touch to find out if we have the magazine, or to suggest it so that we can try to add it to our list.

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• Who is Next Magazines?
  Next Magazines is the UK's largest independent online magazine and newspaper subscription store. We are a privately owned company based in London.

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